FAQ's

What currency are the prices that I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-25 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 5 business please email us at customerservice@aislingesquare.com.

My item arrived damaged or defective, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Please contact us within 7 days of the items arrival to let us know and we can work with you to get a full refund. If you are able to take pictures or video of any damage it can speed up the return process. You must contact us at customerservice@aislingesquare.com to receive an Return Authorization Number (RA#). You may be required to ship the item back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your a name, the RA# and the order number on the return labels or visibly on the package.

If you are returning an item you ordered and changed your mind for any reason except defects or damage we offer a full refund in the form of a gift card. Item must be returned in original, unworn, unused condition with all of it's packaging, instructions, manuals, cords, and any other items it arrived with. It will need to be shipped with a tracking number that you will need to supply us with. Once we receive your item and verify contents and condition we will send you an e-gift card for the full purchase price, including any tax collected. 
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Can I cancel my order?
You are able to cancel your order with no penalty, if you cancel within 2 hours!

If the item has already shipped please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong please notify us via email at customerservice@aislingesquare.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to customerservice@aislingesquare.com and we will be happy to assist you in any way we can. We will have a chat feature soon.
We do receive quite a few emails, so please attach your name and order number in the subject line and address the problem clearly so that we may get back to you as quickly as possible.

 

Thank you so much for visiting our store today!